Is the LED face mask safe for all skin types?
Yes, our LED face masks are designed to be safe and gentle for all skin types. However, if you have a specific skin condition or are undergoing dermatological treatments, we recommend consulting a dermatologist before use.
Can I use the LED face mask with other skincare products?
Yes, you can. For best results, cleanse your skin before use. You may also apply a hydrating serum or sheet mask under the LED mask to enhance absorption.
How do I clean and store my device properly?
Wipe the device with a soft, damp cloth after each use. Do not immerse in water. Store in a cool, dry place, ideally in the box or pouch provided.
When will I start seeing results?
Many users report visible improvements in skin tone, firmness, and texture within 2–4 weeks of regular use.
Can I use these devices every day?
It’s safe to use the LED mask daily, but EMS technology is best used 3–5 times per week to avoid over-stimulation of facial muscles.
Is it normal to feel tingling or warmth during use?
Yes, a mild tingling or warming sensation is normal and indicates the device is working. If you feel discomfort or irritation, discontinue use and consult our support team.
What are your shipping options?
We currently offer standard shipping on all orders. Shipping times vary by location and will be displayed during checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
What is your return policy?
You can return items within 30 days of delivery. Products must be unused and in their original packaging. For more information, please read the policy by clicking here!
Do you ship internationally?
Yes, we offer international shipping to many countries.
How can I contact customer support?
You can reach us through the [Contact Us] page or by emailing support@caremooda.com.
What payment methods do you accept?
At CareMooda, we accept a variety of secure payment options for your convenience, such as Paypal, visa Card, Mastercard, apple pay, Googlepay. All transactions are encrypted and securely processed to protect your information.
Other inquiries? Let's chat.
Please email us at support@caremooda.com